Quick answers to your most frequently asked Smak Parlour questions.
Q: Are you open and/or shipping right now during the COVID-19 pandemic?
We are currently processing all online orders on a regular basis; however, our Brick & Mortar is closed until it is safe for Philadelphia businesses to reopen.
Q: Questions about shipping, returns, or exchanges?
If you have any questions regarding shipping, returns, or exchanges, please click below.
Q: When will you restock an item or size I'm interested in?
Our stuff sells fast which can be bitter-sweet. As a small business, we buy small quantities of inventory, so it is often difficult for us to restock styles.
(Plus, we like to keep our Girl Gang original. It's fun when few people have what you have.)
Q: I can't find what I'm looking for, and I need it!
Don't see what you're looking for? Certain items are difficult for us to get online because they sell too fast! If you saw something on social media that you're having trouble finding here, provide a brief description below! Someone will be in touch shortly.
Q: What is the difference between Smak Parlour & Smak Parlour Collection?
Smak Parlour is the original name of our brand and brick & mortar boutique located in Old City, Philadelphia. We carry a carefully curated selection of brands and styles ideal for every day and every occasion.
Smak Parlour Collection on the other hand is a line that's designed right here in the US. It's full of vintage vibes, retro realness, and feminine feels. Search "by Smak Parlour" in our search bar to see pieces exclusive to Smak Parlour Collection.
Q: The website looks different these days. Why is that?
We are now selling our entire selection of clothing online as well as in store whereas before, we only had our house brand, Smak Parlour Collection, available online. Naturally, a wider variety of clothing will bring along a new look and feel to the online shopping experience.
Q: I'm curious about sizing. How does your clothing run?
We curate our collection of clothing from various brands in addition to selling our own brand (Smak Parlour Collection). Naturally, there is slight variation in sizing between different brands. Because of this, we always suggest trying on clothes if you are shopping in store.
If you are purchasing online, we understand that you can't try things on. We offer returns for this very reason! Please reference our online return policy for more information regarding online returns.
You can also reference our sizing chart or contact us about the fit of a specific item that you have your eye on.
Q: I have a question about Gift Cards.
Q: How can I shop with Smak Parlour?
Here are all the ways you can shop with us:
- In Person – Stop by our Old City shop:
219 Market Street
Philadelphia, PA 19106
- Online – If you're reading this, then you've probably already figured out that you can shop Smak Parlour here on the world wide web. Enjoy!
- On Social Media – Shop directly from Instagram or Facebook, or DM us if it's something you're having trouble finding online.
Q: Do you ever offer any discounts?
We always have something special up our sleeves for our Girl Gang! The best way to stay up to date with our deals is by joining our mailing list at the bottom of this page. In the meantime, here's something to make shopping a little easier:
Take 10% off when you join our mailing list.
Earn $10 for every bestie you invite to our Girl Gang!
Q: Did we miss anything?
Let us know if we forgot anything!